Is there a penalty in the event of 'no show' or last minute cancellation regarding a lesson?

Yes there certainly is. Please note our terms and conditions BEFORE making your booking with us as these are not negotiable:

Less than 48 hours prior to booking date-NO REFUND; Less than 72 hrs before booking date-50% refund; 7 days prior to booking date-90% refund. 'Uber-Stoked' package needs to be used within 6 weeks of first lesson date. Package lessons are not transferable to a third party.